Privacy Policy

1. Introduction

FUEsion For Her ("we," "our," or "us") is a women's hair restoration programme operated by FUEsion Hair Clinics LLC. We are deeply committed to protecting your privacy, particularly given the sensitive and personal nature of the health information you may share with us.

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website at www.fuesionforher.com, contact us by phone or email, or engage with our clinical services.

Please read this policy carefully. By using our website or services, you agree to the practices described here. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

Information You Provide Directly

• Name, email address, phone number and postal address provided via contact or consultation forms
• Health information you voluntarily share — including hair loss history, medications, prior treatments and medical conditions
• Photos of your scalp or hair that you send us for assessment purposes
• Communications you send us via email, chat or telephone
• Preferences such as preferred clinic location, appointment time and consultation type

Information Collected Automatically

• IP address, browser type, operating system and device identifiers
• Pages visited, time spent on pages and referring website
• Cookies and similar tracking technologies (see Section 7)
• Approximate geographic location (country/region level)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and schedule consultations
• To provide personalised clinical assessments and treatment recommendations
• To send appointment confirmations, reminders and post-procedure follow-ups
• To send educational content and updates about women's hair restoration (only if you opt in)
• To improve our website, services and patient experience
• To comply with legal and regulatory obligations, including medical record requirements
• To protect the rights, property and safety of our patients, staff and organisation

We will never sell your personal information. We do not use your health information for advertising purposes.

4. Health Information & HIPAA

To the extent that FUEsion For Her functions as a healthcare provider or business associate, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. Any Protected Health Information (PHI) you share with us is handled in accordance with our Notice of Privacy Practices, which is provided at your first clinical encounter.

We use industry-standard administrative, physical and technical safeguards to protect your PHI. Access to your health information is limited to clinical staff who require it to provide your care.

5. Disclosure of Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our website and conducting our business (e.g., appointment scheduling software, secure email services), subject to strict confidentiality agreements
• Affiliated clinics: Other FUEsion Hair Clinics locations, solely for the purpose of providing your care
• Legal compliance: When required by law, court order or governmental authority
• Safety: When necessary to protect the vital interests of a patient or member of the public

We never share before/after photos or case studies publicly without your explicit written consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Clinical records are retained in accordance with applicable state medical record retention requirements (typically 7–10 years). Website enquiry data that does not result in a clinical relationship is retained for up to 3 years.

You may request deletion of non-clinical personal information at any time by contacting us at [email protected]. Please note that we may be legally required to retain certain clinical records.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors use our website (Google Analytics)
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. We do not use cookies for advertising retargeting.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate information
• Deletion: Request deletion of non-clinical personal information
• Portability: Receive your data in a portable format (where applicable)
• Opt-out: Withdraw consent for marketing communications at any time
• Restriction: Request that we restrict certain processing activities

To exercise any of these rights, contact us at [email protected] or in writing to the address below. We will respond within 30 days.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at [email protected].

10. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

11. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These include SSL/TLS encryption, access controls, staff training and regular security audits. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us:

FUEsion For Her — Privacy Team
FUEsion Hair Clinics LLC
8920 Wilshire Blvd Suite 604
Beverly Hills, CA 90211
Email: [email protected]
Phone: +1 (888) 383-7466